Refund policy

All sales are final
Because our merchandise is produced in small batches, and many items are printed to order by local screen printers, we're unable to accept returns or exchanges, including for size. Please check the size and product details before placing your order, and reach out with any questions before you buy.

Damaged, defective, or incorrect items
If your item arrives damaged or defective, or we sent you the wrong item, we'll make it right. Please contact us within 14 days of receiving or picking up your order at liz@elizabetharagao.com with your order number and a photo of the issue.

Once we've reviewed it, we'll replace the item, or issue a refund to your original payment method if a replacement isn't available. If we need the item back, we'll let you know how to return it, either by dropping it off at the Somerville Theatre or Capitol Theatre box office, or by mail with a prepaid label we provide. Please don't send items back without contacting us first.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Please allow some extra time for your bank or credit card company to post the refund.

Questions?
Email us at liz@elizabetharagao.com. Thank you for supporting your independent cinema!